Where the week gets lost
- Tickets sit unassigned until an SLA is already at risk.
- Your dispatcher spends the day chasing technicians and rebuilding the schedule.
- Senior techs keep getting pulled into work that should have been triaged or routed earlier.
- Completed work reaches billing late, incomplete, or split across systems.
Pick the recurring problem that happens every week. We trace it, measure it, and fix that one first.
Proof
How a Scaled MSP Cut Monthly Scheduling from 35 Hours to Under 3
A scaled MSP was coordinating more than 110 monthly client visits in one spreadsheet. Third South Solutions turned that 35-hour manual process into a scheduling tool the operator can run and adjust themself in less than 3 hours.
How it works
Map one recurring problem
We follow one workflow from intake to completion and find where tickets sit, handoffs fail, or people chase work manually.
Measure the baseline
We agree on one number: dispatch hours, ticket age, SLA misses, billing delay, or technician time.
Ship one monitored workflow
We build it, test it with your team, monitor it after launch, and document how your team runs it.
Start with one workflow
30-minute fit call
Choose the recurring problem worth inspecting.
Focused review
We map that workflow, establish one baseline, and identify the first fix.
Decision
You receive the finding, expected impact, access needed, timeline, and fixed implementation price.
Implementation is a separate, fixed-price build of that one workflow. You see the finding, the number, and the price before you decide.
Questions you probably have
Usually your ticketing system, dispatch or scheduling tool, and billing or time-tracking data. We sign data-handling agreements before we begin. Your data stays with you. We do not store, sell, or use it after handoff.
You do. Code, data, documentation, and operations. Your team runs it. If you want ongoing support, that is a separate conversation, not the default.
No. The tool supports the people on your team. It does not replace them. Important decisions stay with a person.
All of these projects should be based on the ability for us to move you closer to annual client, growth, and margin goals. We will determine a success criteria ahead of time.
Is this a fit?
This review is built for MSPs with 20+ employees, $3M+ ARR, and 50+ customers, and a recurring weekly problem in dispatch, triage, SLA risk, or billing handoff.